5 April 03

Gloria Goldwasser
Human Resource Design, Inc.
76 Putnam Circle, NE
Atlanta, Georgia 30342

Dear Gloria,

Just a short note to thank you for the outstanding job you did in getting the manuals we received in such a timely manner. We were "under the gun" to get these completed and published before our annual meeting and you were so helpful in getting them finished in a professional an accurate manner. The attendees at our meeting were overwhelmed with the comprehensiveness of them as tools to help them in their everyday activity in managing our communities.

Your suggestions, formatting advice, structuring and overall helpfulness is greatly appreciated. The end product is one that is easy to use, comprehensive and very useful to all on-site personnel who have the responsibilities outlined in the manuals. I very much appreciate the insight and suggestions you offered to make our job easier with a resulting set of manuals that is top of the line.

Your staff members were very helpful and I know they, as well as you, rearranged their schedules to ensure we got a polished final product "on time and under budget!" Your unselfishness and willingness to do what it took to get a great job done is magnificent.

I look forward to a continuing relationship and the resulting enhancements that this will bring to our organization. Thank you once more for all you have done to make our jobs more efficient and understandable. I would be happy to offer my recommendations for your services without reservation to anyone who may be wondering if you are the one to get the job done!

Sincerely,

Robert M. Couch, CPM, HCCP
President

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